Modern Bookbinders
Last updated: 15 October 2026
Modern Bookbinders is a trading name of Flow Solutions Group Limited, a company registered in England and Wales under company number 06644136.
Modern Bookbinders supplies magazine binders, slipcases, accessories, bespoke binding products and related manufacturing, storage and fulfilment services.
In this policy, “Modern Bookbinders”, “we”, “us” and “our” refer to Flow Solutions Group Limited when operating under the Modern Bookbinders trading name.
For most personal information collected through our website, enquiries, customer accounts and sales activities, Flow Solutions Group Limited acts as the data controller. This means we determine why and how we use that information.
When we provide manufacturing, storage, fulfilment or dispatch services to another business, we may process personal information on that business’s instructions. In those circumstances, the other business may be the data controller, and we may act as its data processor. Our role depends on the particular service and the decisions made about the data.
We handle personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as applicable.
This policy applies to personal information relating to:
This policy does not automatically cover the processing carried out by other businesses through their own websites, platforms or services. Where another business is responsible for how your information is used, you should also consult its privacy information.
The information we collect depends on how you interact with us and which products or services you use.
It may include the following.
Contact and business information
Your name, job title, business name, email address, telephone number, billing address, delivery address and other contact details you provide.
Enquiries and quotations
Information contained in messages, enquiry forms, quotation requests, product specifications, telephone conversations and correspondence with our team.
Orders and customer accounts
Products purchased, quantities, order references, billing and delivery details, order history, returns, refunds, customer service correspondence and relevant transaction records.
Payment and financial information
Payment status, transaction references, billing details and information needed to administer payments, refunds or accounts. An external payment service provider may handle payments. We do not intend to collect or store full payment card details where these are handled directly by that provider.
Bespoke products and artwork
Specifications, logos, labels, artwork, design files, personalisation details and other materials supplied to manufacture or customise products. These materials may contain personal information, depending on their content.
Storage and fulfilment information
Where we provide storage, manufacturing or fulfilment services, we may process recipient names, delivery addresses, contact details, order references, product information, stock records and dispatch information supplied by our business customer.
Website and technical information
Information such as IP address, browser and device details, pages visited, approximate location derived from technical information, referral information and cookie or analytics data, where collected.
Marketing preferences
Whether you have subscribed to our marketing list, your communication preferences, subscription records, opt-outs and relevant records of marketing interactions.
Correspondence and feedback
Information you provide when contacting us about a product, service, complaint, review or other matter.
Please do not send us sensitive personal information unless it is genuinely necessary and we have an appropriate reason and lawful basis to handle it.
We may collect personal information:
Where we receive personal information from another source, we will provide the privacy information required by law, including information about the source and the relevant categories of data, where applicable.
Information that is publicly available does not, by itself, mean we can use it for direct marketing.
We use personal information only where we have an appropriate purpose and lawful basis. Depending on the circumstances, this may include:
We will not use personal information for a new purpose that is incompatible with the original purpose unless we have a lawful basis to do so and provide any additional information required by law.
Data protection law requires us to identify an appropriate lawful basis for each relevant processing activity. We do not rely on one basis for every use of personal information.
Contract
We use this basis where processing is necessary to take steps you request before entering into a contract or to perform a contract with you. This can include processing orders, communicating about a purchase, arranging delivery and providing an agreed service.
Legitimate interests
We may use personal information where necessary for our legitimate business interests, or those of another organisation, provided your rights and freedoms do not override those interests. Examples may include managing business relationships, responding to relevant business enquiries, maintaining records, protecting our systems and improving our services.
Where we rely on legitimate interests, we consider the purpose, necessity and potential impact on individuals. You can ask us for more information about the legitimate interests relevant to your circumstances.
Legal obligation
We process information where necessary to comply with legal requirements, such as applicable accounting, tax and record-keeping obligations.
Consent
We rely on consent where the law requires it or where we have chosen consent as the appropriate basis for a particular activity. For example, we may rely on consent for marketing emails where required or for non-essential cookies where applicable.
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
The fact that you make an enquiry, visit our website or place an order does not, by itself, mean you have consented to every possible use of your personal information.
We may use contact details to send information about our products, services, offers and business updates where permitted by applicable law.
We will follow the marketing rules that apply to the type of recipient and communication involved. The rules can differ between corporate subscribers and individuals, sole traders or certain partnerships.
Where consent is required for electronic marketing, we will seek it before sending those communications. Where a lawful exception applies, such as the relevant existing-customer exception under PECR, we will only rely on it when its conditions are met.
You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us at info@modernbookbinders.co.uk.
You can also ask us to stop sending direct marketing by post or telephone. We will respect valid objections and maintain appropriate suppression records so that we can avoid contacting you again for the same marketing purpose.
Stopping marketing communications will not prevent us from sending necessary non-marketing messages, such as order confirmations, delivery updates or important information about a service you have purchased.
We do not sell personal information to third parties for their own marketing purposes.
We use artwork, logos, design files, labels and other materials you provide to fulfil the relevant order or service.
We will not assume that purchasing a product or supplying artwork gives us unrestricted permission to use that material in our own advertising or promotional activity.
If we wish to feature your artwork, branded products or completed work in our portfolio, on our website, on social media or in other promotional material, we will obtain appropriate permission or establish another valid legal basis where required. Any relevant contractual restrictions and confidentiality obligations will also be respected.
Permission to use artwork commercially and a lawful basis for processing personal information contained in that artwork are separate matters. Where personal information is involved, we will ensure that its use is lawful.
Modern Bookbinders provides services to business customers, which may include manufacturing, stock storage, order integration, dispatch and delivery to a customer’s own customers.
Where we process personal information on behalf of a business customer, our role and responsibilities will be determined by the actual arrangement and applicable law.
Where we act as a data processor, we will process the information in accordance with the customer’s documented instructions and the relevant contractual arrangements. We will use appropriate technical and organisational measures, restrict access to authorised personnel, and use authorised service providers where required.
We will not use personal information received solely to fulfil a customer’s instructions for our own unrelated marketing purposes.
The business customer is generally responsible for ensuring that it has an appropriate lawful basis to provide the data to us and that the required privacy information has been given to the relevant individuals. We will support the customer in meeting applicable data protection obligations where required by our agreement and the law.
Where we act as a data controller for a particular activity, we will be responsible for identifying and explaining our own lawful basis and purposes.
We share personal information only where it is appropriate and lawful. Depending on the service, recipients may include:
Where a supplier processes personal information on our behalf, we will take appropriate steps to ensure that the processing is governed by suitable contractual terms and safeguards.
We do not sell personal information. We do not share it with other businesses for their independent marketing merely because you have placed an order or contacted us.
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, measure marketing performance.
Some cookies may be necessary for the website or shopping process to function. Other cookies, including certain analytics or advertising technologies, may require your consent under applicable law.
Where consent is required, non-essential cookies should not be placed or activated before the relevant consent has been given. You should be able to change or withdraw your cookie preferences through the available cookie controls.
You can also manage cookies through your browser settings. Blocking some cookies may affect the operation of parts of the website.
The specific cookies and similar technologies used can change when the website, its integrations or its analytics tools change. Please consult our cookie notice or cookie settings for the current details of the technologies in use.
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Depending on the systems and services involved, safeguards may include access restrictions, authentication controls, secure transfer methods, system monitoring, backups, staff guidance and contractual requirements for service providers.
Access to personal information is limited to people and organisations who need it for an authorised purpose.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable and proportionate steps to protect the information we handle and to respond appropriately if a security incident occurs.
Personal information may be stored or processed using our own systems and those of service providers supporting our website, sales, payments, communications, storage or fulfilment operations.
Some service providers may process information outside the United Kingdom. Where a restricted international transfer takes place, we will ensure that an appropriate transfer mechanism and safeguards are in place as required by data protection law. These may include an applicable adequacy regulation or decision, or approved contractual safeguards.
You can contact us if you would like further information about relevant international transfers and the safeguards used.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to meet legal, accounting, contractual or reporting requirements.
Retention periods depend on the type of information and the circumstances. Our approach includes the following:
We may retain limited information for longer where necessary to establish, exercise or defend legal claims or comply with the law. When information is no longer needed, we will take appropriate steps to delete it or anonymise it.
Where we process information on behalf of a business customer, retention and deletion will also be governed by our contractual arrangements and the customer’s instructions, subject to applicable legal requirements.
Depending on the circumstances and the lawful basis for processing, you may have the right to:
These rights are subject to legal conditions and exceptions, so we may not be able to grant every request in full.
To exercise a right or ask a question about how we use your information, contact us using the details in section 17. We may need to verify your identity before providing personal information or acting on a request. We will only request information reasonably necessary for that purpose.
We normally respond to valid data protection requests within one month of receipt. Where the law allows an extension, for example for complex or multiple requests, we will explain this within the applicable time limit.
We do not charge for most requests. A reasonable fee or refusal may be permitted in limited circumstances, such as where a request is manifestly unfounded or excessive.
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve them.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
The ICO’s website provides further information about your rights and how to raise a concern.
For questions about this Privacy Policy, requests relating to your personal information or complaints, contact:
Flow Solutions Group Limited, trading as Modern Bookbinders
Email: info@modernbookbinders.co.uk
Telephone: 0800 090 3001
Our website may contain links to third-party websites or services. Those websites operate under their own privacy notices and practices. We are not responsible for how they handle personal information, so we recommend reviewing their privacy information before providing data to them.
We may update this Privacy Policy to reflect changes to our services, website, business operations or legal requirements.
The latest version will be published on this page with its updated date. Where appropriate, we will take additional steps to notify affected individuals of significant changes.
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