Modern Bookbinders is a trade name of Flow Solutions Group Limited. We are committed to protecting your privacy and treating your personal information with respect.
We only collect and use your information to improve the services we provide, support product development, marketing, and consultancy work, and to enter into commercial arrangements where appropriate. Any information you share with us is stored securely on systems that comply with UK GDPR requirements.
Your trust matters to us. That’s why we will always follow UK data protection legislation and safeguard your personal information. Please note that this Privacy Policy applies only to services provided by Modern Bookbinders and does not cover any external websites you may visit through links from our site.
Our Policy
We respect your privacy and will only collect and use your personal information with your permission, or where it is necessary to provide our services. By making an enquiry (by telephone, email, or online) or placing an order, you consent to us using your personal information under Legitimate Interest or Contractual Obligation, whichever is most relevant to the specific processing activity.
Any personal information we hold will be kept accurate and up to date. It will only be retained for as long as it is required and will be securely destroyed or deleted within 36 months of the purpose for its collection or processing coming to an end.
We will never share your personal information with third parties for marketing purposes. The only exceptions are when it is necessary to: fulfil the delivery of services you have requested, or process secure credit or debit card payments. Your trust is important to us, and we are committed to respecting your privacy and maintaining your confidence at all times.
What information is collected about you, why we request it, and how is it used?
We collect information from you when you make an enquiry through our website contact forms, by telephone, or by email. When you contact us, we may request details such as: your full name, business name, telephone number, email address, postal address, company number, type of business.
When you place an order, we may also request your chosen method of payment. We collect this information so that we can: respond to your enquiry and communicate with you effectively; process and fulfil your order; send you updates about your order status; contact you if any issues arise regarding delivery or services.
Where you have indicated that you are happy for us to do so, we may also use your details to inform you about related products, services, or campaigns that could be of interest. In some cases, we may check your details with fraud prevention agencies. If false or inaccurate information is provided and fraud is suspected, this will be recorded. Your information may be shared with trusted third-party service providers, but only where it is necessary to process your order or deliver the services you have requested.
We will not share your data with a third party without explicit consent or contractual Obligation.
We will not share your personal data with any third party unless we have your explicit consent, or where there is a clear Contractual or Legal Obligation to do so.
By providing us with your information, you consent to us contacting you for: sales enquiries; payment processing; marketing activities, which may include posted items (such as letters, flyers, referral gifts, or greetings cards), telephone calls, and emails (both automated follow-up and non-automated messages).
All communications will be sent using secure mail services that comply with UK GDPR security requirements.
Your data, in the form of material you print with us, may also be used for our own marketing purposes. This may include sharing images of your artwork or using your printed items as examples for prospective clients.
We do not monitor your internet usage. However, we may use cookies to analyse how our services are accessed and used. This data is not linked to your personal information and is only reviewed on an anonymous, aggregated basis.
Your data may be stored on carefully selected external services for processing in line with our stated Legitimate Interests or Contractual obligations. These services are fully assessed, compliant with UK GDPR, and operate using encrypted and password-protected cloud applications. Your data remains private and cannot be accessed by the service provider unless access is required on a Contractual or Lawful Basis. Examples of such services include DocuSign and GoCardless.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will normally inform you, before collecting your data, if we intend to use it in this way. You can exercise your right by: selecting the relevant options on our data collection forms, using the ‘unsubscribe’ link included in our marketing emails, or contacting us directly at info@modernbookbinders.co.uk
From time to time, our website and emails may include links to websites operated by our partners, affiliates, or networks. Please note that these websites have their own privacy policies, and we cannot accept responsibility or liability for them. We recommend that you review their policies before providing any personal data.
You also have the right to request details of the personal information we hold about you. If you make a written request, we will provide this information within 30 days of receipt. To help us respond, you must clearly specify the information you require. Please note that we are not obliged to supply information that is not explicitly requested.
In some circumstances, we may not be able to disclose the information you have requested. If this occurs, we will explain the reasons for our refusal. To protect your privacy, we will require proof of identity before releasing any personal information. This ensures that data is not disclosed as a result of fraudulent requests.
Consent
By making an offer to purchase products or services, you consent to the information you provide being processed for the purposes outlined above.
By using the Modern Bookbinders website (whether or not specifically referred to in this policy), you are confirming your agreement to the terms of this Privacy Policy.
Contact Details
If you have any questions about this Privacy Policy, any aspect of our website, or if you wish to make a complaint, please contact us at info@modernbookbinders.co.uk
We are committed to ensuring that the personal data we hold about you is accurate and up to date. If you inform us that any of your information is incorrect, we will update or delete it promptly.
Changes to the Privacy Policy
Any changes we make to this Privacy Policy will be posted on this page. Where appropriate, we will also notify you by email.
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